The role involves serving as the primary bridge between enterprise customers and internal engineering, product, and go-to-market teams. The individual will own the full post-sales lifecycle of a customer account portfolio to ensure deep integration of cloud-native architecture and analytics capabilities. Responsibilities include acting as a lead technical advisor, conducting executive-level whiteboard sessions, and developing customer roadmaps aligned with strategic business goals. The position requires monitoring account health, leading technical enablement workshops, and synthesizing customer feedback to influence product development. Additionally, the role supports commercial objectives by identifying expansion opportunities and ensuring continuous value realization for clients.

Candidates must possess a bachelor’s degree in Business, Computer Science, Engineering, Data Science, or a related field, or equivalent experience. A minimum of seven years of experience in customer-facing roles such as Customer Success Manager, Technical Account Manager, or Solutions Architect within the SaaS or enterprise software sector is required. Applicants must demonstrate hands-on experience with cloud-native services and major cloud providers, with certifications preferred. Proficiency in data modeling, ETL/ELT processes, and the ML lifecycle is necessary, alongside strong project management and cross-functional collaboration abilities.