The role involves serving as the primary bridge between enterprise customers and internal engineering, product, and go-to-market teams. The individual will manage the full post-sales lifecycle of a customer account portfolio to ensure deep integration of the company's platform. Responsibilities include acting as a lead technical advisor, conducting executive-level whiteboard sessions, and developing customer roadmaps to drive business value. The position requires monitoring account health through technical telemetry to identify risks and opportunities for expansion. Additionally, the role involves synthesizing technical feedback to influence product roadmaps and collaborating with sales teams to support renewals.

Candidates must possess a bachelor’s degree in business administration, Computer Science, Engineering, Data Science, or a related field. A minimum of seven years of experience in a customer-facing role within a SaaS or enterprise software environment is required. Applicants need hands-on experience with cloud-native services and major cloud providers, with a professional cloud certification strongly preferred. Proficiency in data modeling, ETL/ELT processes, and the lifecycle of machine learning models is necessary. Strong project management skills and experience with CRM or customer success platforms are also required.