The role serves as the primary bridge between enterprise customers and internal engineering, product, and go-to-market teams. The individual will manage the full post-sales lifecycle of a customer account portfolio to ensure deep integration of cloud-native architecture and analytics capabilities. Responsibilities include acting as a lead technical advisor, conducting executive whiteboard sessions, and developing customer roadmaps to align with business objectives. The position involves monitoring account health through technical telemetry to identify risks and opportunities for expansion. Additionally, the role requires synthesizing technical feedback to influence product roadmaps and collaborating with sales to support renewals and account growth.

Candidates must possess a bachelor's degree in business administration, Computer Science, Engineering, Data Science, or a related discipline. A minimum of 7 years of experience in a customer-facing role such as a Technical Account Manager, Solutions Architect, or Sales Engineer is required. Fluency in both English and Italian is mandatory. Professional cloud certification is strongly preferred, and candidates must demonstrate expertise in cloud-native services and data modeling.