The role involves serving as the primary bridge between enterprise customers and internal engineering, product, and go-to-market teams. The individual will own the full post-sales lifecycle of a customer account portfolio to ensure deep integration of cloud-native architecture and analytics capabilities. Responsibilities include leading technical strategy, conducting executive whiteboard sessions, and developing customer roadmaps to align with business objectives. The position requires monitoring account health through technical telemetry to identify risks and opportunities for expansion. Additionally, the role involves synthesizing technical feedback to influence product roadmaps and collaborating with sales teams to support renewals and account growth.

Candidates must possess a bachelor’s degree in business administration, Computer Science, Engineering, Data Science, or a related discipline. A minimum of seven years of experience in a customer-facing role such as a Technical Account Manager, Solutions Architect, or Sales Engineer within a SaaS environment is required. Applicants must demonstrate hands-on experience with cloud-native services and major cloud providers, with a professional cloud certification being strongly preferred. The role requires a strong understanding of data modeling, ETL/ELT processes, and the lifecycle of machine learning models.