Found.dev
Role Highlights
Languages used
CSS
SQL
Python
HTML
Key skills
Data Science
Data Analysis
Computer Science
Customer Success
Business Intelligence
AI
Transformation
Inference
Regression
LLMs
Modelling
Mathematics
Economics
Statistics
Security
Cloud
CAD
Tools, Libraries and Frameworks
Description
The role involves leading high-impact analyses to improve the operational efficiency of AI-powered features within customer service workflows. The individual will develop and maintain a deep understanding of the processes engineers use to resolve customer service cases. Responsibilities include applying causal inference techniques to estimate the impact of AI-enabled features and evaluating the quality of Large Language Model outputs. The position requires benchmarking alternative models developed by partner teams to ensure both causal impact and output quality are measured. Furthermore, the role involves partnering with cross-functional teams to ensure AI-driven features are continuously improved.
Required Qualifications and Skills
Candidates must possess a Masters degree in a quantitative field with at least 4 years of experience, or a Bachelors degree with at least 6 years of experience in data science, analytics, or related fields. Required technical expertise includes causal inference, econometrics, SQL, and Python. The role requires the ability to pass a Microsoft Cloud Background Check and meet government security screening requirements. Preferred candidates demonstrate a track record of using advanced statistical methods to assess system efficiency and have experience evaluating Large Language Model outputs.
Disclaimer
Disclaimer: Job and company description information and some of the data fields may have been generated via GPT-4 summarisation and could contain inaccuracies. The full external job listing link should always be relied on for authoritative information.
About the company
Microsoft Corporation
Description
Every company has a mission. What's ours? To empower every person and every organization to achieve more. We believe technology can and should be a force for good and that meaningful innovation contributes to a brighter world in the future and today. Our culture doesnt just encourage curiosity; it embraces it. Each day we make progress together by showing up as our authentic selves. We show up with a learn-it-all mentality. We show up cheering on others, knowing their success doesn't diminish our own. We show up every day open to learning our own biases, changing our behavior, and inviting in differences. Because impact matters. Microsoft operates in 190 countries and is made up of approximately 228,000 passionate employees worldwide.
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