\\\\Our Purpose\\\\ \Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, were helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.\\ \\\\Title and Summary\\\\ BizOps Engineer II As a BizOps Engineer II, you will play a critical role in ensuring the reliability, scalability, and operational excellence of missioncritical payment platforms within Mastercards Treasury Services and the broader TECH organization. You are expected to operate with increased independence, technical judgment, and accountability, contributing not only to daytoday operations but also to proactive improvements in system resilience and automation. Business Operations is driving Mastercards Site Reliability Engineering (SRE) transformation by embedding reliability, automation, and operational rigor across the development, quality, release, and product lifecycle. In this role, you will act as a strong advocate for operational standards, continuous improvement, and engineeringled operations, while mentoring junior team members and partnering closely with senior engineers and stakeholders. Key Responsibilities Own and manage daytoday monitoring, troubleshooting, and operational health of BizOpsowned applications and services in production and nonproduction environments. Independently lead incident investigation and resolution efforts, including advanced triage, impact assessment, rootcause analysis (RCA), and followthrough on corrective and preventive actions. Serve as a key operational partner to Engineering, Product, Treasury Services, Infrastructure, and Platform teams to improve system performance, reliability, and operational readiness. Design, implement, and enhance automation solutions across monitoring, alerting, dashboards, CI/CD pipelines, and operational workflows to reduce toil and improve MTTR. Actively participate in release planning and execution, ensuring production readiness through validation of monitoring, alerting, rollback plans, and operational documentation. Drive continuous improvement initiatives by identifying recurring issues, architectural gaps, and process inefficiencies, and proposing datadriven solutions. Contribute to and review runbooks, SOPs, and operational documentation, ensuring accuracy, completeness, and ongoing relevance. Mentor and provide technical guidance to BizOps Engineer I team members, supporting skill development and knowledge sharing across the team. Uphold Mastercard Way behaviours, compliance requirements, and operational standards, and represent BizOps in audits, risk reviews, and change governance forums. Skills & Qualifications Required Bachelors degree in Computer Science or a related technical field involving coding (e.g., engineering, physics, mathematics), or equivalent practical experience. Strong handson experience with Linux/Unix environments, SQL, and scripting or programming languages such as Shell, Python, or Groovy. Solid understanding of distributed systems, APIs, networking fundamentals, and application lifecycle management. Proven ability to troubleshoot complex production issues across application, infrastructure, and integration layers. Experience prioritizing and managing multiple concurrent operational tasks in a highavailability, fastpaced environment. Strong analytical thinking, problemsolving, and decisionmaking skills. Excellent written and verbal communication skills, with the ability to clearly articulate technical issues and solutions to diverse stakeholders. Ability to work independently with minimal supervision and take ownership of outcomes. Preferred Experience supporting systems in a financial services or regulated environment. Handson experience with observability and monitoring tools such as Splunk, Dynatrace or similar platforms. Working knowledge of CI/CD pipelines, release automation, and infrastructureascode concepts. Exposure to cloud platforms (public or private), containerization, or platform services. Experience participating in SRE, DevOps, or reliability engineering initiatives. Prior experience contributing to oncall rotations and production support models. \\\\Corporate Security Responsibility\\\\ All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: \\+ Abide by Mastercards security policies and practices; \\+ Ensure the confidentiality and integrity of the information being accessed; \\+ Report any suspected information security violation or breach, and \\+ Complete all periodic mandatory security trainings in accordance with Mastercards guidelines.

A Bachelor's degree in Computer Science or a related technical field involving coding, or equivalent practical experience, is required. Strong hands-on experience with Linux/Unix environments, SQL, and scripting or programming languages such as Shell, Python, or Groovy is necessary. A solid understanding of distributed systems, APIs, networking fundamentals, and application lifecycle management is also essential. The candidate must demonstrate proven ability to troubleshoot complex production issues and manage multiple concurrent operational tasks in a fast-paced environment. Excellent analytical thinking, problem-solving, and communication skills are required, along with the ability to work independently.