Found.dev
Role Highlights
Languages used
Python
Key skills
Machine Learning
UX
Written Communication
Information Technology
Critical Thinking
Change Management
Operations
TroubleShooting
AI
Transformation
Automation
Data
Backup
Tools, Libraries and Frameworks
Tableau
Description
The Technology Support Lead manages problem resolution to ensure the stability and performance of production services. This role involves conducting root cause analysis and implementing preventive measures to reduce the recurrence of technical issues. The individual will identify opportunities to automate remediation processes and improve operational decision-making. Collaboration with development and support teams is required to mitigate risks and decrease recovery times. Additionally, the position entails preparing metrics reports and ensuring adherence to regulatory standards and firmwide policies.
Required Qualifications and Skills
Candidates must possess formal training or certification in software engineering concepts along with at least five years of applied experience. The role requires proficiency in ITSM practices, including incident, problem, and change management. Practical experience developing solutions with Python and utilizing AI or machine learning for data-driven decision-making is necessary. Strong communication skills and the ability to influence cross-functional stakeholders are also required.
Disclaimer
Disclaimer: Job and company description information and some of the data fields may have been generated via GPT-4 summarisation and could contain inaccuracies. The full external job listing link should always be relied on for authoritative information.
About the company
JPMorgan Chase
Description
With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutionscarrying forth the innovative spirit of our heritage firms in global operations across 100 markets. We serve millions of customers and many of the worlds most prominent corporate, institutional, and government clients daily, managing assets and investments, offering business advice and strategies, and providing innovative banking solutions and services. Social Media Terms and Conditions: https://bit.ly/JPMCSocialTerms © 2024 JPMorgan Chase & Co. All rights reserved. JPMorganChase is an Equal Opportunity Employer, including Disability/Veterans.
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