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DocPlanner

CRM Support Specialist

DocPlanner

Published 10 Apr 2026
Mexico
Full Time

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Role Highlights

Languages used

Key skills

API
SAAS
AI
CRM
Cloud

Tools, Libraries and Frameworks

Description

The role involves managing the Salesforce support board and troubleshooting bugs for users through a ticketing system. The specialist is responsible for building and managing reports, dashboards, and system configurations. Maintaining data integrity, security, and access controls is a core component of the position. The individual will handle data imports, updates, and exports while collaborating with international teams and business leaders. Additionally, the role supports training initiatives, documentation efforts, and feature rollouts.

Required Qualifications and Skills

Candidates must possess at least two years of hands-on experience with Salesforce Sales Cloud and Service Cloud. A Salesforce Administrator Certification is a mandatory requirement for this position. Applicants are expected to have a strong understanding of security, data management, and troubleshooting processes. Proficiency in using tools such as Data Loader, Workbench, or Inspector is necessary. Furthermore, the role requires fluency in English and experience working with international teams.

Disclaimer

Disclaimer: Job and company description information and some of the data fields may have been generated via GPT-4 summarisation and could contain inaccuracies. The full external job listing link should always be relied on for authoritative information.

About the company

DocPlanner

Size

2724

HQ

Warszawa, PL

Public/Private

Privately Held

Description

With a global mission to “make the healthcare experience more human”, Docplanner creates digital apps and software solutions for doctors, clinics, hospitals and patients to enable the healthcare ecosystem and the patient journey to work together more seamlessly. With free doctor reviews and instant online appointment booking for patients through its online marketplaces, Docplanner has a network of almost 2 million healthcare professionals, serves over 130,000 customers globally and operates in 13 countries. Doctors and clinics count on Docplanner to facilitate scheduling, booking, communication and payments for millions of patients a month. Through its innovative and user-friendly software, doctors and clinics can optimize patient flows, reduce costly no-shows and completely digitize their practices - all resulting in valuable time savings that can instead be used to improve patient outcomes and experiences. Via its TuoTempo brand, the company offers a more sophisticated suite of optimisation products for large healthcare institutions. Docplanner was founded in 2012 in Poland and now boasts a team of more than 2,400 based across offices in Warsaw, Barcelona, Istanbul, Rome, Mexico City, Munich, Curitiba and Bologna. It is backed by leading venture capital funds, including Point Nine Capital, Goldman Sachs Private Capital and One Peak Partners, raising a total of approximately €300 million to date.

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