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DocPlanner

Analista Customer Success Retenção - B2C

DocPlanner

Published 09 Apr 2026
Curitiba, Brazil
Temporary

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Role Highlights

Languages used

Key skills

SAAS
Customer Success
B2C

Tools, Libraries and Frameworks

IOS
IOS SDK
Android

Description

The role involves acting as a final point of contact for customers requesting cancellations to prevent churn. The professional will analyze client profiles and histories to identify specific needs and develop effective retention strategies. Communication with clients will occur through various channels including phone calls, video meetings, and digital messaging. The position requires collaborating with internal teams to address root causes of dissatisfaction and implement preventative solutions. Additionally, the role focuses on demonstrating value to clients to ensure they achieve better results and maintain a productive relationship with the company.

Required Qualifications and Skills

Candidates must possess prior experience in customer retention and demonstrate strong negotiation, persuasion, and objection-handling abilities. The role requires excellent listening skills to accurately identify client needs alongside strong organizational and multitasking capabilities. Applicants should be goal-oriented, competitive, and motivated to exceed performance targets. No specific degree or professional certifications are mentioned as requirements for this position.

Disclaimer

Disclaimer: Job and company description information and some of the data fields may have been generated via GPT-4 summarisation and could contain inaccuracies. The full external job listing link should always be relied on for authoritative information.

About the company

DocPlanner

Size

2724

HQ

Warszawa, PL

Public/Private

Privately Held

Description

With a global mission to “make the healthcare experience more human”, Docplanner creates digital apps and software solutions for doctors, clinics, hospitals and patients to enable the healthcare ecosystem and the patient journey to work together more seamlessly. With free doctor reviews and instant online appointment booking for patients through its online marketplaces, Docplanner has a network of almost 2 million healthcare professionals, serves over 130,000 customers globally and operates in 13 countries. Doctors and clinics count on Docplanner to facilitate scheduling, booking, communication and payments for millions of patients a month. Through its innovative and user-friendly software, doctors and clinics can optimize patient flows, reduce costly no-shows and completely digitize their practices - all resulting in valuable time savings that can instead be used to improve patient outcomes and experiences. Via its TuoTempo brand, the company offers a more sophisticated suite of optimisation products for large healthcare institutions. Docplanner was founded in 2012 in Poland and now boasts a team of more than 2,400 based across offices in Warsaw, Barcelona, Istanbul, Rome, Mexico City, Munich, Curitiba and Bologna. It is backed by leading venture capital funds, including Point Nine Capital, Goldman Sachs Private Capital and One Peak Partners, raising a total of approximately €300 million to date.

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