The role serves as a bridge between the Technology Incident Optimization Program and core end-user technology domains. The specialist focuses on driving tactical incident reduction and architecting intelligent event management and automation for end-user services. Responsibilities include analyzing alert patterns to identify root causes and developing strategies for noise reduction. The position involves designing and implementing correlation logic on event management platforms to improve system reliability. Additionally, the role requires developing automation playbooks to reduce manual operational tasks and enhancing observability through improved telemetry and logging.

Candidates must possess a Bachelor's degree in Computer Science, Information Technology, Computer Engineering, or a related technical field. A minimum of 8 to 16 years of experience in infrastructure operations, software engineering, or end-user computing is required. Applicants must demonstrate success in leading event management and incident reduction initiatives using AIOps platforms. Proficiency in scripting languages such as Python or PowerShell and experience with log analysis are necessary for the role.