Found.dev
Role Highlights
Languages used
Key skills
Financial Services
Transformation
Embeddings
Research
Automation
Data
Machine Learning
Agile
Backup
Tools, Libraries and Frameworks
Description
The role involves shaping and delivering customer-centric products and services for clients in the financial services and energy sectors. The individual will lead complex transformation programmes and facilitate senior-level workshops to define experience design strategies. Responsibilities include translating user needs into service blueprints and concepts that align with business objectives. The position requires overseeing design delivery, managing project roadmaps, and guiding junior team members. Additionally, the role involves championing design value across multi-disciplinary teams and acting as a trusted advisor to clients to identify new opportunities.
Required Qualifications and Skills
The role requires deep expertise in service design methods and customer experience practices, along with a proven ability to lead change and influence senior stakeholders. Candidates must possess hands-on experience with AI and machine learning, including the use of generative AI and design tools for journey optimization. Proficiency in Customer Journey Management and specific tools like Theydo is necessary. The position also demands strong business acumen, excellent communication skills, and experience working in agile, cross-functional teams within consulting or financial services environments.
Disclaimer
Disclaimer: Job and company description information and some of the data fields may have been generated via GPT-4 summarisation and could contain inaccuracies. The full external job listing link should always be relied on for authoritative information.
About the company
Capco
Description
Capco is a leading management consulting firm that focuses on transforming the competitive landscape in financial services through strategy, digital transformation, business consulting, data, and analytics, alongside cyber, cloud, technology architecture, and engineering solutions. They serve a wide range of clients from global banks to emerging FinTechs, offering a broad spectrum of services from business design to technology implementation. As a firm, Capco is characterized by its entrepreneurial spirit, growth mindset, minimal bureaucracy, and its commitment to creating an innovative, collaborative, diverse, and inclusive work environment. The firm takes pride in reshaping financial services to create lasting value for its clients and employees, indicating a strong reliance on technological advancements including Artificial Intelligence to drive transformation.
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