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Axon

Software Technical Account Manager II (Philadelphia PD)

Axon

Published 09 Feb 2026
Philadelphia, PA, USA
Full Time

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Role Highlights

Languages used

Key skills

Prompt Engineering
Data Integrations
Computer Science
Product Management
Product Development
Problem Solving
Business Administration
Data Management
Software Systems
CRM
Change Management
Cloud
Deployment
Operations
SAAS
Testing
TroubleShooting
Routing
Switching
WiFi
Virtualization
Storage
CAD
Mathematics
Console
AI

Tools, Libraries and Frameworks

Power BI
SQL Server
JSON
Splunk
Jira
SalesForce
Cisco
Grid
ITIL
ADS

Description

The role involves serving as a primary technical liaison for law enforcement agencies to deploy and support software solutions. Responsibilities include diagnosing complex technical issues, managing crisis situations, and driving software adoption through effective change management. The individual will collaborate with cross-functional teams to ensure seamless customer experiences and provide advanced training to agency staff. Additionally, the position requires building custom dashboards, managing data integrations, and reporting on software usage. The role focuses on acting as a customer advocate to influence product development and service improvements.

Required Qualifications and Skills

Candidates must possess a bachelor’s degree in business administration, computer science, or a related field, or have equivalent experience. At least four years of experience in a technical account management or customer-facing role is required, preferably within the public safety or software sectors. Applicants must demonstrate expertise in deploying SaaS solutions, troubleshooting complex applications, and managing customer relationships. The ability to pass a Criminal Justice Information Services background check is mandatory.

Disclaimer

Disclaimer: Job and company description information and some of the data fields may have been generated via GPT-4 summarisation and could contain inaccuracies. The full external job listing link should always be relied on for authoritative information.

About the company

Axon

Size

3395

Website

axon.com

Founded

HQ

Scottsdale, US

Public/Private

Public Company

Description

The Axon Story Our story began in September of 1993 when TASER International was founded by CEO Rick Smith with his brother Tom Smith. They consulted with Jack Cover, former NASA scientist and inventor of the original TASER® conduct- ed energy weapons of the 1970s. Rick Smith was inspired to found the company after losing two high school football teammates who were shot and killed in a road rage incident. This experience led him to seek new technol- ogies that would enable people to protect themselves without deploying lethal force in hopes of creating a bullet-less world. Today, Axon represents the entire network of devices, applications and people that is revolutionizing public safety around the world. Our mission is to protect life. Were building the worlds largest and most trusted suite of public safety solutions. If you are seeking a career with purpose, we invite you to join us. Learn more at: axon.com/careers This is Our Moonshot Gun-related deaths between police and the public have risen steadily for at least the past six years. In 2021 in the U.S., 1,118 people 1,054 civilians and 64 officers lost their lives in gun-related incidents between police and the public, according to leading data sources. In response, Axon is rallying partners around a moonshot goal to cut gun-related deaths between police and the public by 50% in 10 years.

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