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Axon

Software Technical Account Manager II - Cuyahoga County Sheriff's Office

Axon

Published 11 May 2026
USA
Full Time

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Role Highlights

Languages used

Key skills

Prompt Engineering
Data Integrations
Computer Science
Product Management
Product Development
Problem Solving
Business Administration
Data Management
Software Systems
CRM
Change Management
Cloud
Deployment
Operations
SAAS
Testing
TroubleShooting
Routing
Switching
WiFi
Virtualization
Storage
CAD
Security

Tools, Libraries and Frameworks

Power BI
SQL Server
JSON
Splunk
Jira
SalesForce
Cisco
ITIL

Description

The role involves serving as a primary technical liaison for law enforcement agencies to ensure the effective deployment and utilization of software solutions. Responsibilities include diagnosing and resolving complex technical issues while acting as a crisis manager to maintain operational functionality. The position requires collaborating with internal teams to drive software adoption and influence product development based on customer feedback. Additionally, the role entails providing advanced training to agency staff and managing data integrations to support reporting needs. The individual will work directly onsite to foster strong relationships and advocate for customer requirements within the organization.

Required Qualifications and Skills

Candidates must possess a bachelor’s degree in business administration, computer science, or a related field, or have equivalent experience. A minimum of four years of experience in a technical account management or customer-facing role is required, preferably within the public safety or software sectors. Applicants must demonstrate expertise in deploying SaaS solutions and have advanced knowledge of networking, cloud solutions, and data reporting tools. The ability to pass a Criminal Justice Information Services background check is mandatory for this position.

Disclaimer

Disclaimer: Job and company description information and some of the data fields may have been generated via GPT-4 summarisation and could contain inaccuracies. The full external job listing link should always be relied on for authoritative information.

About the company

Axon

Size

3395

Website

axon.com

Founded

HQ

Scottsdale, US

Public/Private

Public Company

Description

The Axon Story Our story began in September of 1993 when TASER International was founded by CEO Rick Smith with his brother Tom Smith. They consulted with Jack Cover, former NASA scientist and inventor of the original TASER® conduct- ed energy weapons of the 1970s. Rick Smith was inspired to found the company after losing two high school football teammates who were shot and killed in a road rage incident. This experience led him to seek new technol- ogies that would enable people to protect themselves without deploying lethal force in hopes of creating a bullet-less world. Today, Axon represents the entire network of devices, applications and people that is revolutionizing public safety around the world. Our mission is to protect life. Were building the worlds largest and most trusted suite of public safety solutions. If you are seeking a career with purpose, we invite you to join us. Learn more at: axon.com/careers This is Our Moonshot Gun-related deaths between police and the public have risen steadily for at least the past six years. In 2021 in the U.S., 1,118 people 1,054 civilians and 64 officers lost their lives in gun-related incidents between police and the public, according to leading data sources. In response, Axon is rallying partners around a moonshot goal to cut gun-related deaths between police and the public by 50% in 10 years.

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